Privacy & data rights
TutorFlow supports requests to access, correct or delete personal data. Signed-in teachers/centre admins can start an account deletion request from Settings → Privacy & data. Parents can request deletion from their Parent Portal account. A guardian may also ask the tutor or tuition centre that created a student's record to correct or permanently delete that student's TutorFlow record.
What happens after a deletion request?
The request is recorded, identity and scope are checked, and data is deleted or restricted as appropriate. Some information may need to be retained where required by law, for security, accounting, dispute resolution, or the rights of other people. Deleting a user account is different from archiving a student: archive preserves history, while permanent deletion is destructive.
If you are not able to sign in, contact the tutor or tuition centre responsible for the student record and ask them to submit the request through TutorFlow. Requests concerning the TutorFlow platform itself can also be raised through the signed-in deletion-request process.